Customer experience report: Access to adult social care
As part of Healthwatch Brent’s ongoing engagement program evaluating Adult Social Care in Brent, we carried out a mystery shopping exercise.
Healthwatch Brent staff and volunteers developed various scripts (scenarios) covering a range of issues. These scripts were followed during telephone calls to the Brent telephone helpline.
The mystery shopping exercise aimed to gather additional information from our volunteers about the quality of service provided by the adult social care team, specifically looking at the experience of residents calling the telephone helpline.
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If you need this document in an alternative format please contact info@healthwatchbrent.co.uk or call 020 3869 9730.
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Customer experience report: Access to adult social care
