The London Ambulance Service has asked Healthwatch Brent for advice on how they can improve the emergency and urgent care that they provide for Londoners.

The London Ambulance Service has a statutory duty to provide emergency and urgent care deemed appropriate. Emergency care applies in a life-threatening event, followed by a 999 call. Urgent care applies to non-life-threatening events, in which patients are transferred to a medical professional/provider for a clinical assessment, through the NHS 111 support system. We want to know ways in which the London Ambulance service can improve emergency and urgent care, as well as health inequality. This is to ensure that patients get the right care, the right way at the right time.

Survey closes on 23 January 2023.

In the past three years, have you used any urgent and emergency care services such as A&E, ambulances, and/or NHS 111? This could be for yourself, or on behalf of someone else.
Which of the following services did you use? You can select more than one option.
Accident and emergency: How satisfied were you with the care provided?
Ambulance services: How satisfied were you with the care provided?
999: How satisfied were you with the care provided?
NHS 111: How satisfied were you with the care provided?
Urgent Treatment Centre: How satisfied were you with the care provided?
Minor Injuries Unit: How satisfied were you with the care provided?
NHS out of hours services: How satisfied were you with the care provided?
Online services: How satisfied were you with the care provided?
If you selected 'Other', please tell us how satisfied you were with the care provided?

Tell us a bit about you

It would really help to know a little more about you so that we can better understand how people's experiences may differ. These questions are completely voluntary.

Please tell us your gender
Please tell us which sexual orientation you identify with
Please select your ethnicity
Please select your religion
Please select any of the following that apply to you
Which of the following best describes your financial status?
Do you know how to make a complaint about health and social care?
Please tell us which part of the borough you live in

How we use this information

The information you share with us helps us spot trends to identify areas for improvement. We may use quotes in our reports, but we will not use any information that will identify you.

As well as your feedback, we also ask you to volunteer some personal information. This helps us to help us understand how different groups experience local health and social care services and supports our focus on improving equality, diversity and inclusion. 

If you are sharing information on behalf of another person, make sure that you have their permission to do so, or the information you do share should be anonymous.

Find out more about how we handle your information in our privacy statement. 

Can we stay in touch? 

We'd love to tell your story and keep you updated about our work and the difference sharing your experiences with us can make. 

Using your story for media

To promote our campaigns we use people's stories to show what needs to change. The media (newspapers, radio or TV) ask if we have people who can their story when we publish a press release about our research. 

Would you be happy for us to contact you about your experience for media purposes or to use your story as a case study in our material? We won’t pass on your name and contact details to the media without speaking to you first about what it involves.

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